Return And Refund Policy
🔄 Returns, Cancellations, and Refunds Policy
📦 Eligibility for Returns
| Condition | Details |
| Reason for Return | Must be damaged, defective, or incorrect at the time of delivery. |
| Return Window | Contact us and initiate the return within 7 days of delivery. |
| Condition of Item | Must be in original form (unused, unworn, original packaging, seals, and tags attached), along with all accessories, manuals, and warranty card. |
| Inadequate Condition | If the product is returned in an inadequate condition, we reserve the right to send it back to you. |
| Rejection Reason | Return requests will not be processed if the item is “no longer needed.” |
🚫 Non-Returnable Items
Items that fall into the following categories are not eligible for returns:
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Men & Women Innerwear and Swimwear
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Skincare and Haircare Items
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Perfumes and Fragrances (including Deodorants)
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Grocery Items
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Laundry and Cleaning
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All Games & Movies
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Pet Supplies
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All Sale Items
📝 Return and Cancellation Process
Returning an Item
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If your item is not in the restricted categories, you can initiate a return request by calling our helpline.
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Contact: Call our helpline at (021) 111 624 333.
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Our customer service team will then guide you through the return procedure.
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All returned items undergo a quality check to ensure they are in their original condition.
Order Cancellation
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You may cancel the order any time before your order is dispatched.
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To cancel, call our helpline at (021) 111 624 333.
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If the order is delivered before cancellation, you may also cancel it by not receiving the parcel.
✅ If Your Return Request is Not Approved
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You will be informed about the reason for non-approval.
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Your product will be sent back to you without any shipping charges.
⏱️ Refund Timeline (After Quality Check)
| Refund Method | Time to Process |
| Store Credit | Within 1–2 business days |
| Bank Deposit | Within 7–12 business days |
| Credit Card Reversal | Within 1–3 business days |