Shipping Policy

1. General Information

  • Shipping Partners: We work with reputable local and international logistics partners to ensure your orders are delivered efficiently and reliably across the Sultanate of Oman.

  • Delivery Locations: We offer delivery to all major cities and regions within Oman, including Muscat, Salalah, Sohar, and more.

  • Delivery Times: Delivery times can vary depending on your location and the product's availability. We will provide an estimated delivery date at the time of purchase. Please note that public holidays and weekends (Fridays and Saturdays) may affect delivery schedules.

  • Order Processing: Orders are typically processed and shipped within [Number] business days. You will receive a confirmation email with tracking information once your order has been dispatched.

2. Shipping Costs

  • Shipping Fees: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you finalize your purchase.

  • Free Shipping: We may offer free shipping promotions on select products or for orders that exceed a certain value. Any such promotions will be clearly stated on our website.

3. Customs, Duties, and Taxes

  • For Domestic Orders (within Oman): All prices shown on our website for deliveries within Oman are inclusive of the 5% Value Added Tax (VAT), as per the laws of the Sultanate of Oman.1

     

  • For International Orders (if applicable): If you are ordering from outside of Oman for delivery within Oman, please be aware that customs duties, taxes, and fees may apply. The Sultanate of Oman generally has a 5% customs duty on imported goods. A de minimis value of OMR 100 is often applied to B2C shipments, meaning shipments below this value may be exempt from customs duties.2 However, a 5% VAT and a customs fiscal fee may still be applicable. You, the customer, are responsible for all customs duties, taxes, and fees. We are not responsible for any delays caused by customs clearance procedures.

     

4. Tracking Your Order

  • Tracking Number: Once your order is shipped, you will receive an email with a tracking number and a link to the courier's website, allowing you to monitor the status of your delivery in real-time.

5. Delivery Process

  • Recipient Signature: A signature may be required upon delivery. If you are not available to receive your package, the courier will follow their standard procedure, which may include a second delivery attempt or holding the package at a local collection point.

  • Delivery Address: Please ensure that your shipping address and contact information are accurate and complete to avoid any delays or issues with your delivery. This includes providing a valid phone number and any relevant landmarks or directions.

6. Prohibited and Restricted Items

  • We comply with all Omani laws and regulations regarding the import and sale of goods. Certain items may be prohibited or restricted from import into Oman.3 We are not responsible for any issues arising from a customer attempting to purchase or import a restricted or prohibited item.

     

7. Damaged or Lost Shipments

  • If your package arrives damaged, or if you believe it has been lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.